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Business Benefits Of A Self Service Customer Portal

Business Benefits Of A Self Service Customer Portal

Submitted by • May 27, 2016 store.biztechconsultancy.com

For many businesses the lure of a self service customer portal lies in the fact that such portals save costs. Customers can access knowledge base or FAQs and get answers to their queries on their own, get info on all the relevant product and service, all without the involvement of any company staff. Even for complaints, customers can raise tickets on their own and only the concerned people need to get involved to service the complaints. No need for call center, irate customers calls or emails, etc.

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